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If you’re waiting for a delivery or collection of a PDQ machine please be aware of the following information:

If you terminal is faulty and needs a replacement and you order this before 3pm, delivery can take up to two working days. If the swap is requested after 3pm the order will be completed on the next working day and delivery can take up to two working days from that time.

Collection will take place when the new product is delivered in the form of an exchange. The courier will deliver the new terminal in a foam bag and take the faulty terminal in the same bag, so you won’t need to package it up.

The courier will not deliver the new part unless the old part is ready for collection when they arrive. They will collect on a like for like basis and won’t need to take any cables. Unless advised by a Customer Service Advisor, please keep all cables as you may need them.

On the day of the delivery the courier will come to your site between the times of 7.30am and 5.30pm. If the courier attempts delivery before 8am but fails, they’ll return after 8am. If delivery is still not possible, the courier will leave a calling card with their details.

Upon delivery the courier will require a signature and will leave you a receipt confirming the exchange.

Sometimes your terminal may need to be upgraded to a higher software level or newer model and you’ll be advised of this when the terminal’s replaced. Once requested, delivery can take up to three working days.

The delivery of an additional product can take up to seven working days from the date you request it.

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