QuickBooks update 2016 problems

In the last few weeks, we’ve seen a number of data stability issues in QuickBooks 2016 that have surprised us a bit. I don’t know if these issues are happening because of a particular QuickBooks update release, or a Windows update, or something else. Most version 2016 users haven’t had any problems, but from our vantage point in hearing from users who DO have data problems, there has been a definite uptick in database problems specific to version 2016 in the last few weeks.

  • Problems upgrading older versions. In the last few weeks, I have spoken with a number of people whose data has failed the upgrade from an earlier version to version 2016. I started getting more-than-usual calls about this when the 2016 version was sunsetted last month. That’s when many 2016 users were making the jump from version 2016 to version 2016. There are always some people that have trouble upgrading from an older version to the latest version. But there seems to have been more than usual problems with that lately. And the upgrade process itself seemed to trigger the problem; the users I’ve talked to were not having data problems in the older version. With most of the users I have spoken with in this situation, they are having to revert to their pre-upgraded backup (made in the old version) and rekey from there. That’s a bummer if you upgraded your file a month or two ago. In one case I’ve seen, a user had to remain in their 2015 version for now — the data is simply not upgradeable to version 2016 and they have to stick with version 2015.

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