Ingenico troubleshooting

1. Shut down your terminal from the power by pressing the Func (black) and Clear (yellow) buttons at the same time.

2. Switch your terminal back on by pressing the Enter (green) button. There will be a delay while the terminal restarts and reconnects with the internet. 3. When the terminals switches back on make sure you can see the GPRS signal. If there's a signal, retry your transaction. If you don't have a signal, there could be a network issue and you'll need to wait a few minutes before retrying. 4. If you're still having problems, your terminal may need to be replaced. Call our Merchant Service Centre on 1300 369 852 from 8am - 8pm Mon-Fri (AEST/AEDT) and make sure you have your Merchant ID and Terminal ID handy before you call.

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