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If a terminal is having Bluetooth or Range issues, it could be down to a number of things, location, power or a fault between the handset and base. To try and resolve any range issues, please follow the below:
  1. To turn the handset off hold down the Yellow Key (clear) and the dot key and it will switch off. Unplug the power cable to the base.
  2. Check the location for environmental factors that could affect the terminals Bluetooth link, such as Wi-Fi routers, mirrors, metal surfaces or other electrical equipment. If any are located nearby see if the terminal base could be relocated to a different area to test.
  3. Leave for 30 seconds and then reconnect the power cable and place the handset on the base and it should switch back on.
  4. When the handset is placed on the base and goes back to the idle screen, check that there is a plug symbol on screen next to the battery. If the plug symbol is present, this confirms the base is receiving power.
  5. The terminal will show Bluetooth with a number underneath it to show that the terminal is assigned to a base.
  6. If not, please make sure the power cable is connected and the base is receiving power, a plug symbol will appear on the screen. If this is not showing, please contact the helpdesk.
  7. If all the cables have been checked and are connected correctly please retry the transaction/process again, if this fails to connect please contact the helpdes

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