Aloha POS back office

Back office solution helps build efficiencies across all domestic locations in support of global growth initiative

DULUTH, Ga. – NCR Corporation (NYSE: NCR) announced that it has entered into a new agreement with Carlson Restaurants to implement the NCR inventory and labor management solution in all of its domestic T.G.I. Friday’s restaurants. The solution enables multiple back office maintenance efficiencies which will free up restaurant management to spend even more time delivering a great service experience to guests. Elevating the guest experience is a key component in Fridays’ Ambition 2015 – the company’s global growth initiative designed to make the casual dining leader the number one choice for guests, employees and investors by 2015.

The inventory and labor management solution also reduces operational and food costs, freeing up dollars that can be better used to enhance marketing initiatives and drive the growth of the iconic T.G.I. Friday’s brand. In addition to food and cash management, the solution will provide Friday’s with a platform to effectively manage labor scheduling, employee transfers and exporting information to its existing HR and POS systems.

“NCR’s dedication to the restaurant industry and the solution’s ability to add greater efficiency to many of our back-office processes were the driving factors in making our decision, ” said Don Vietti, chief information officer, Carlson Restaurants. “Reducing the number of manual processes we go through each day, both at the individual site and our headquarters, will enable us to spend more time providing a great guest experience and focus even more on the learning and development of our team members.”

“Profitable restaurant concepts in growth mode succeed by controlling costs, setting budgets and accurately pricing food and beverages, ” said Andy Heyman, senior vice president, NCR Hospitality. “Our goal is to support T.G.I. Friday’s Ambition 2015 initiative by helping them identify and reduce waste, avoid overstaffing and streamline back office processes across all of its sites.”

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