Ingenico 5100 manual english

For Ingenico machines please follow the instructions below:

  1. At the READY prompt press the MENU button. Use the arrow keys to view the available options and press the GREEN button when the required option is highlighted.
  2. Key in the amount of the transaction and then press the GREEN button or key enter the customer’s card number when you see this prompt. The card number will be displayed as it is keyed in.
  3. The terminal will check the card number. Key in the card expiry date and press the GREEN button.
  4. You may be asked to enter the start date or issue number from the card. Enter them as they appear on the card and press the GREEN button.
  5. If the customer is present, press the GREEN button. If this is a mail order transaction, press the YELLOW button and proceed from number 9 below.
  6. Key in the amount of the transaction and press the GREEN button. The terminal will now dial for authorisation. The authorisation code will be displayed. Press the GREEN button.
  7. A receipt will now be printed. Obtain the customer’s signature. If the signature is OK, press the GREEN button. If it is not, press the YELLOW button and the transaction will be voided.
  8. The signed receipt should be kept for your records. The terminal will now print a receipt for the customer. Pass the receipt to the customer and the transaction is complete.
  9. If this is a mail order transaction, the YELLOW button will be pressed when asked if the customer is present. Key in the amount of the transaction and press the GREEN button.
  10. The terminal will now dial out for authorisation and the authorisation code will be displayed. Press the GREEN button.
  11. To accept the transaction press the GREEN button and a customer receipt will be printed. Press the GREEN button again and this will print a copy of the receipt for

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