Do I need to register before purchasing?
No, you don't need to register first. If you prefer, you can check out as a guest, and we won't create an account for you. There are advantages to registration, though, such as a simpler checkout and easier order tracking for future updates. Don't worry, you don't need to register up front - you can just add a password at the end of checkout and you're done.

How do I place an order online?

  1. Find the items you would like to buy by either browsing through our categories, or searching based on a keyword of your choice.
  2. Add the products to your cart by clicking on the ‘Add to cart’ button (Tip: set your location using your postcode to see all of the available delivery information for your area).
  3. View your cart, and once you are happy, select Home Delivery and then proceed to checkout.
  4. Login and confirm your details if you have previously registered an account, or follow the prompts to check out as a guest.
  5. Enter your payment details and click ‘Pay now’ to complete your purchase. We'll then send you an email confirming the details of your order

Are all products that are in-store available online?
No, not all products that are stocked in a BIG W store are visible on the website. We’re constantly adding to our online range, though, so please be sure to check back soon. To see the latest in store offers, please browse our catalogue.

Why is the online price for some products different to the in-store price?
Some of the products that are available for sale on bigw.com.au are brought to you by one of our carefully-selected Third Party sellers. In many cases, the seller is responsible for not only shipping the order to you, but also setting the price of products offered for sale. On occasion this price might be different to the price of the same product in a BIG W store.

Can I change or cancel an order?
Unfortunately, we are unable to access your order once it has been placed, it is closed to ensure efficient processing and delivery. If you no longer require an item that you have ordered, once the order arrives you can follow our returns process, and we will arrange a refund. Learn more about returning products purchased online.

Paying for your order

What form of payments do you accept online?
When shopping online with us, you can pay by credit card (Bankcard, Amex, Visa, Mastercard and Diners), PayPal or WISH gift cards.


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