Commonwealth Bank EFTPOS outage

Westpac was one of three banks suffering outages yesterday.

THE savage storms wreaked havoc in many ways over the weekend, as technical outages saw websites and servers crash around the nation.

Shoppers were left unable to pay for their groceries, while others struggled to pay for their petrol and restaurant bills.

Technical issues plagued a number of financial services with ATM and EFTPOS machines suffering outages.

The Sydney base of Amazon Web Services (AWS) — a cloud computing service for a number of popular websites — also reported a number of connectivity issues.

NewsCorp, the publisher of news.com.au was impacted, along with Foxtel, car sharing service Go Get, online food ordering service Menulog, and online movie and television streaming service Stan.

Acknowledging a spate of customer complaints on Twitter, Stan confirmed the issue and attributed the disruption was due to a power outage within AWS, due to the Sydney storms.

Amazon Web Service confirmed power outage due to Sydney storms & we are working to resolve. Multiple internet services affected. Update ASAP

— Stan. (@StanAustralia)

Commonwealth, ME and Westpac customers all took to the Facebook pages of the financial institutes to complain of outages.

One customer said she had been unable to collect her shopping due to the outage.

Another Westpac customer claimed the outages had affected his card, while travelling overseas.

Following the string of complaints, the bank posted a message on its Facebook page saying it was “experiencing issues” with its mobile banking app and was “working to have it fixed as soon as possible”.

ME also took to Facebook to apologise for the inconvenience the outage caused after a number of complaints from its customers who were embarrassed about not being able to pay for things.

“I understand that these things happen but it is still very embarrassing not being able to pay for my petrol and now waiting for the system to be up and running to do my grocery shop for the week, ” wrote one customer.

“Thanks for that ME. Had a very embarrassing moment at the cafe when I went to pay. Thank God someone had my back and could pay my bill. Can you send a letter to the cafe — where I’m a regular — and apologise for your poor service, ” wrote another.

Despite angry Commonwealth Bank customers complaining of similar problems, the bank did not address the issue at the time.
A spokeswoman has since reached out to news.com.au to offer a statement.
“Some Commonwealth Bank customers were affected by intermittent issues with another EFTPOS provider yesterday, however, all Commonwealth Bank EFTPOS, NetBank and CommBank app services were available and not affected by any incident, ” she said.

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